Saman Sadiq holds a Master’s in Business Administration with a major in Marketing and a Certificate IV in Training and Assessment. With 16 years of experience teaching as an academic at business universities in Australia and professional experience as a brand manager for global MNC brands, Saman brings a wealth of knowledge and expertise to Riverlands Dental.
Saman loves working at the reception and interacting with patients, many of whom have a fear of dentists. She enjoys building lasting relationships and listening to the stories and experiences shared by patients. Her empathetic communication helps create a welcoming environment at Riverlands Dental. Saman finds it particularly rewarding when patients leave comfortable and delighted with their service, ready to recommend Riverlands Dental to their families and friends.
Patients appreciate Saman’s smile and upbeat interaction. She works hard to make each patient feel special and listened to, remembering their names and family members to build strong relationships every time they walk through the door. She enjoys working with elderly patients the most. She loves the challenge of changing perceptions around dental fears through dedicated and empathetic customer interaction. She has contributed to the community by conducting school educational programs for Riverlands Dental.
Saman’s education and training in business have enabled her to design a business strategy for Riverlands Dental that focuses on creating remarkable experiences through prevention, education, and innovation. She has initiated several key projects, including the design of the physical setting and branding that align with the strategy, proactive management of clinical books and appointment times, and ensuring professional communication among staff. As a manager, her ability to prioritise workloads, schedule employees and projects, and track deadlines is critical to the practice’s success.
A good day at work for Saman involves patients leaving happy and comfortable, ready to take on their next treatment with less fear. She also values an environment where staff support each other to deliver the best care to patients and each other.
Saman’s love for dentistry began with her marriage to a passionate dentist. Over the years, she has enjoyed witnessing the unique and transformative nature of dentistry. She finds it fascinating how comprehensive dentistry can restore quality of life and build confidence, blending functionality with aesthetically pleasing solutions.
In her role as Experience Manager, Saman has learned that a smoothly running dental practice is essential for allowing dentists to focus on their work. She understands the complexity and dynamism of a dental practice involving various procedures and personalities. Maintaining a positive and reliable team is key to delivering remarkable care at Riverlands Dental.
Saman has been married for almost 20 years to her passionate dentist husband. Together, they have a boy and a girl in their teens. Saman enjoys restoring old pieces of furniture, shopping at thrift stores, going to the gym, and taking long hikes.
